Help & FAQs
Customer Service
Great customer service is extremely important to us. We want to make sure your experience with Active Ride Shop is positive. If you have a question you want answered please contact our Customer Service Department.
Have a comment or suggestion? We are always listening and dedicated to bringing you the best experience possible. click here to send your feedback.
Hours
Mon - Fri 8am-3pm PST.
Holiday Closed Days:
- Thanksgiving Day
- Christmas Eve - 12/24
- Christmas Day - 12/25
- New Years Eve - 12/31
- New Years Day - 1/1
Contact by Email
Customer Service: customer.service@activerideshop.com
Mailing Address:
ActiveRideShop.com
10399 Foothill Blvd suite 104
Rancho Cucamonga CA 91730
United States
Frequently Asked Questions
What is the status of my order?
How do I track my order?
Orders are processed in 2-3 business days, tracking information will be sent via an email once the order is shipped.
How do I know if something is in stock?
Our website features inventory that is synced from our stores. If you see the "add to cart" button, it means the item is in stock. We also feature products that are listed by the brands directly on our site. The inventory for these items is considered live and updated hourly from our brands
Why was my order or and item from my order out of stock?
Well, there is an age old saying "nothing is perfect" that is true when it comes to inventory. From time to time our's and our brand's inventories are incorrect for a variety of reasons. We all do our best to be prefect and apologize for when we are not.
Do you do Backorders?
No. We do not do backordering. Many companies do this but cannot fill their customers' expectations. We have a "what you see is what you get" policy.