Exchanges and Returns

Qualifying online purchases may be returned on all orders within 30 days of purchase (All sales are final on underwear/swimwear/clearance/discontinued items.). All returns must be new, unused and contain all original packaging, accessories and tags. Customers are responsible for return shipping charges. In the event of an exchange request, shipping charges will be covered to get the exchanged product back to you. Items may also be returned to a store location for exchange or refund. A receipt or packing slip is required for online returns in store. 

For all online exchanges/returns, click here to begin the process.  Please include your order number and email used for the order. 

A receipt dated within 30 days is required for all returns for a full refund. All returns and exchanges must be new, unused and contain all original packaging, accessories and tags. Merchandise purchased in one of our Retail Locations must be returned or exchanged at one of our Retail Locations. Online orders can be returned to a store location for exchange or Active gift card only. A packing slip is required for online returns in store. All sales are final on underwear/swimwear/clearance/discontinued items. A valid Photo ID is required on all returns.

• With a receipt: items purchased at Active are eligible for exchange or refund of the purchase price on the original method of payment. Some rules apply. Please see below.
• With a gift receipt: items purchased at Active are eligible for exchange or refund at the gift receipt price in the form of an Active gift card. Some rules apply. Please see below.
• Without a receipt: Items purchased at Active are eligible for exchange or refund at the item’s lowest selling price within the last 30 days issued in the form of an Active gift card. Some rules apply. Please see below.

We DO NOT accept C.O.D. for returned items. Customers are responsible for return shipping charges.

• All items must be unworn and include the original packaging/tags.
• Clothing/Shoes/Accessories must be clean, unworn and unwashed with all tags attached in original box/packaging- no pet hair, no human hair, no smoke smell.
• Once clothing/shoes/accessories has been worn and/or washed it cannot be returned or exchanged.

• Shoes must not be worn and must include the original undamaged packaging - ACTIVE recommendation - try your new shoes on inside on the carpet - this will help keep your new shoes clean and returnable.
• If you plan to return your shoes do not wear them after trying them on.
• Shoe boxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes.
• Once shoes have been worn they cannot be returned or exchanged.

• All decks must be un-skated and in like-new condition.
• No deck is completely guaranteed.
• ACTIVE does not replace broken decks or decks with pressure cracks.
• ACTIVE is not responsible for actual deck color and/or dimensions.
• All deck returns are dealt with the manufacturer and are subject to their discretion

• All sales final on swimwear.

• All sales final on clearance, sale and discontinued items.

• Gift cards should be treated the same as cash. ACTIVE is not responsible for lost or stolen gift cards, and if a gift card is lost or stolen, ACTIVE cannot honor the value of that card.
• Customer must have possession of gift card to redeem gift card.
• Gift card sales are final.

• We stand by our Active product, if your item has a manufacturing defect in its materials or workmanship, you can return it at any time, this guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
• Refer to manufacturer warranty for all other defective merchandise.

• ACTIVE does not offer any price adjustments/cash returns on any prior purchases.